Active Web Helpdesk 2
Web-based Helpdesk Manager. It works by routing the Customer Question to the pro
Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
Software Specs
Publisher:............ Activewebsoftwares
License:............... Demo
Price:................... $749
Expire: ................ 30
File size:.............. 520 KB
Downloads:.........
Release date:...... 08 Mar 2003
Last update:........ 06 Sep 2013
Language:............ English
Publisher review for Active Web Helpdesk 2:
Review by: Activewebsoftwares
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.
Features
Requires Customer registration and email confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
Advance Search Features
search by category
search all words
Requirements:
Windows XP/2000 with IIS
Operating system:
WinXP,Windows2000
Release notes:
Major Update
Whats new in version 2:
none
Active Web Helpdesk download tags:
Copyright information:
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